Reporting Your Prepaid Card as Never Received

Here's what to do if you never received your card:

1. Login to the Edenred Benefits site directly (https://login.edenredbenefits.com/) or through an employer-provided link.

2. Click on the Card Management menu option. (Note: This menu option will only display once your card has shipped.)

3. Click on Didn't Receive Card, and confirm or update your delivery address.

4. A confirmation will display that your request has been submitted, with a timeline for when you should expect your new prepaid card.