Filing a Claim for a Never Received Pass or Ticket

Here's how to file a claim for a never received pass or ticket:

1. Login to the Edenred Benefits site directly (https://login.edenredbenefits.com/) or through an employer-provided link.

2. Navigate to the My Account page and click Order History.

3. Find the current benefit month's order, and click Product Didn't Arrive.

4. Review the guidelines, fill out the form, and then click on Submit Claim.

5. A confirmation will display that your request has been submitted. You will receive an email once your claim has been approved. You can expect reimbursement within 7 business dyas (via check or ACH, whichever is preferred).